Online Reputation Monitoring and Management Features
Know what your customers are saying about your business. You will
receive real time email alerts each time someone comments about or reviews your
business online. You have the ability to have the platform send email alerts to
multiple emails, on a daily or weekly basis as well. This feature provides an
aggregated view of customer reviews from all the top review websites, by
location (if you have multiple locations). You are able to access specific
reviews within each review site. This capability allows you to manage and
quickly respond to reviews from the review websites in one dashboard. The
ability to manage and respond to online reviews allows you to combat negative
reviews and improve your online reputation.
MOBILE REVIEW APPLICATION
Create custom review apps to generate feedback from customers before
they leave your establishment. You are notified immediately when they provide
feedback, giving you the ability to respond to any negative reviews before they
leave your establishment and post a negative review on a third-party review
site. You can easily create a URL to be
provided to a customer for feedback. This URL can be promoted to the customer
in several ways. You can give the URL directly to the customer, have them scan
a QR code, or provide a SMS keyword that can be texted to a specific number in
order to have the URL texted back to them. QR codes can be provided in a flyer or a tabletop tent or a sign
anywhere in your establishment such as the checkout counter. Positive review
thresholds can be set at any level you desire. You can then be immediately
alerted when the positive review threshold is not met. This feature is
extremely flexible in its ability to build custom review questions.
Additionally, you can set whatever information you want as required so you can
collect contact information that can be integrated into your contact marketing
email system. Additional fees may apply
to certain aspects of this feature, depending on the method and extent to which you wish to deploy this capability.
EMAIL REVIEW REQUEST
Generate more positive reviews by requesting reviews through our email
review request tool. The tool is very
easy to use. It is simply the creation of an email utilizing our tool. You may
create and name as many email templates as desired and save them for future use
or editing. You have the ability to create emails requesting reviews for
specific sites (if you have mor than one site). You simply create a subject, and we provide a generic message for you,
which can be edited to your liking. Once
you have edited or created your message, you can enter the metatags to your
links anywhere in your message. By entering the metatags in your email, you
will pull in the online profile URL’s you have connected to your accounts
automatically. When you’re ready to send
the email, you can review it and enter the list of email recipients from any
source. The tool is that simple.
Create survey applications that can be shared with customers directly
or in emails. A survey can be created for specific sites or all business sites.
The questions can be in various forms, such as a star rating, list, yes/no, text box or comment box. You can create and save as many surveys as desired.
Any survey can be edited and saved as a new variation of a previous survey.
Once a survey has been created, a URL is then generated that can be shared. You
can post the survey URL on any of your social media accounts, or it can be
shared in an email. Your email marketing platform can be utilized to send
emails to specific groups or several groups.
MANAGE ONLINE PROFILES
Make sure all your online profiles are up to date with accurate
information about your business. We provide connections to all of your online
reputation accounts. Additionally, we provide access to each so that you can
review and manage each profile to ensure.
PROACTIVELY PROMOTE POSITIVE REVIEWS
In addition to being able to respond to reviews, you are able to share
positive reviews to sites like Facebook. While viewing each review, you can
check a box for each review to allow it to show on the review site and can
uncheck negative reviews, so they do not show on the review site. We also
provide you the capability to embed a review widget on your website so that you
can display all the positive reviews from wherever you want.
SPY ON COMPETITORS
Know your competitors. The Competitor Spy feature allows you to monitor
the feedback and reviews your competitors are receiving from customers. You
simply choose a competitor name to add. You are then shown all the reviews from
all the different review sites they are connected to in chronological order.
You can scroll down the list of review sites to see reviews from a specific
site and also view their profile on that site. You can add as many competitors
in any category you desire. If a competitor has multiple locations, you can any
or all of their locations.
The Subscriber feature simply allows a business to keep information on individuals who have responded to surveys and provides the capability to create lists so that the contact information that has been collected can be organized in the desired manner. If a business does not have an email marketing platform, this feature allows the business to maintain contact information for these individuals and provides the ability to export the contact data to a spreadsheet so it can be managed in any way desired.